Hoteliyo is committed to protecting your right to privacy. It is our policy to respect the privacy of private communication. The information you provide to us will be held by Hoteliyo Pty Ltd and by this e-commerce platform (powered by, and, except as explained below, we will not transfer it, or authorise its transfer. We collect information about our users in order to help us continually improve all of the products, services and online portals. Other than as stated below, we do not hold or use any information that you provide, nor do we transfer it to, or share it with others, (except when we believe in good faith that the law requires it). This Privacy Policy only relates to the Hoteliyo E-Store ( and .

What data do we collect?
We will collect personal data as provided to us during the purchase process, which you agree to supply us as accurate. We do not monitor your use of the Internet but we do use cookie technology. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may hold personal data relating to the products and services purchased in order to improve our service to you. 

What do we do with it?
We may use personal details about you for sales and marketing purposes. Such details will not be disclosed to third parties. To the extent necessary for the purpose, we may transfer any of the data which you give us during the registration process, and data relating to the documents and forms downloaded by you, for other uses by Hoteliyo Pty Ltd, to offer you tailored service. If you have any queries about the data about you which we collect, hold, or what we do with it, please contact us and we will reply to your query when we can.

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Terms of Use

License Agreement
This website and related sites, allow you to purchase documents, templates, videos, services and other resources, from time to time. By purchasing on Hoteliyo's E-Store or our related sites, you agree to a temporary, non-transferable, fully and immediately revokable and non-exclusive license to use the products you order. You will have no copyright or other intellectual rights in any Hoteliyo E-Store products whatsoever and you expressly agree that you have no rights to re-sell any products or transfer products.

Pricing & Currency
All prices listed are in their listed currency (often USD), but this is subject to change at any time. Final prices charged to any overseas cards are based on your Card or other Providers exchange rate applied at purchase.

Payment Processes
HTTPS, PCI and SSL on and related sites are handled by Stripe, PayPal, or other technology tools. You agree that Hoteliyo Pty Ltd has zero liability whatsoever for any fraudulent transactions.

Use of Purchases
The delivery and use of certain products, downloads and services may be completed by an affiliate, partner or other provider, as advertised by Hoteliyo from time to time. Such affiliates, partners or third-party providers are solely and fully responsible for any delivery and execution, viability, service and support of such products, and Hoteliyo shall have zero liability with such purchases. You are advised to seek professional hotel and/or business consulting advice when implementing any advice or suggestions in products, to determine suitability for your needs. No warrant whatsoever is given these virtual products are suitable for your unique purposes. 

Pre-Sale & Support
For pre-sale or post sale enquiries, contact us. Unless otherwise stated within a product description, the purchase of downloads, templates and products does not include any support or services by Hoteliyo to download, apply, edit, install or customise or advise on any products or files you purchase and download.

No Refunds Available
As all products, downloads, templates and documents are virtual files and items and can be accessed and used immediately once purchased, any full or partial refunds are strictly not available. Any services ordered and paid for are also not refundable, unless Hoteliyo in its sole discretion advises orders can't be fulfilled.

Order Cancellations
Hoteliyo reserves the right to cancel any order in its sole discretion and if any online order is cancelled by Hoteliyo, the amount you paid will be refunded to you within a maximum of 7 business days, subject to the processing times of third-party website and payment providers. See above also as 'no refunds available'.

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